Scores are publicly reported and impact STAR ratings and reimbursements from Medicaid and Medicare, so they influence member retention as well as acquisition, and, ultimately, an organization’s financial performance.
To improve HEDIS performance, organizations must prioritize member and patient engagement. An effective program helps close care gaps and encourage preventive screenings to reduce readmission rates and improve overall health outcomes.
But implementing a reach-out program with consistent quality at scale requires a number of skilled staff augmented by AI meant for healthcare. Plus, advocates must be equipped to handle the emotional demands of this sensitve work to mitigate compassion fatigue.
Find out how an outsourcing partner can boost efficiency, consistency and quality to optimize HEDIS performance, improve patient outcomes and enhance overall reputation.
